{"id":3612,"date":"2024-11-22T13:56:53","date_gmt":"2024-11-22T13:56:53","guid":{"rendered":"https:\/\/osian.cymru\/?p=3612"},"modified":"2024-11-22T13:56:55","modified_gmt":"2024-11-22T13:56:55","slug":"communicating-uncertainty-and-signing-things-off","status":"publish","type":"post","link":"https:\/\/osian.cymru\/en\/communicating-uncertainty-and-signing-things-off\/","title":{"rendered":"Communicating uncertainty and signing things off"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Things I\u2019ve been doing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Planning for the next Content design community. It follows our last session where we shared experiences by filling in an experience map. I\u2019m excited to see how we can take some of these and turn them into actions for the community next year<\/li>\n\n\n\n<li>I\u2019ve been working with Dani and Josh P on future community planning (mostly how I can be more organised &#8211; story of my life!<\/li>\n\n\n\n<li>I\u2019ve been getting some training booked for the team, with help from colleagues in CDPS to get that over the line<\/li>\n\n\n\n<li>I\u2019ve been starting to form ideas about our future approach to translation. This will evolve, but I have some firm ideas how to give that momentum and boundaries.<\/li>\n\n\n\n<li>Met with Monica of the Cabinet Office again with an update on how their approach to bilingualism. There\u2019s some more help they need from us in an unofficial capacity, so we\u2019ll plan that.<\/li>\n\n\n\n<li>Lots of catching up with emails and bits of work that often get lost in between meetings and BAU work<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Things I\u2019ve thought about<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Communicating uncertainty in a remote workpace<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As content designers, we spend time thinking about communication and its impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019ve been thinking about how important this is in remote organisations like CDPS. When we need to announce things or share news online, we need to be careful how we communicate. Slack might be useful but I often find it harder to craft a careful message on a platform that\u2019s made for quick, throwaway communication. People can ask questions of course but I find that happens less than if we were in a meeting or face to face.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What you don\u2019t say is just as important as what you do. If there are gaps in a narrative, people might fill them in with their assumptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Saying too much is also a problem. If a hint of a possibility is given about what might happen next, people take that and hang their hopes and expectations onto them. Then when their hopes and expectations aren\u2019t met, they\u2019re disappointed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This sounds like (internal) comms 101 but this is especially challenging in remote organisations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019ll be taking extra care as a manager to plan messages that I share with staff but also challenge other messages that aren\u2019t clear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond using words carefully &#8211; having clear governance and workflows for planning, creating and publishing even short communications could solve a lot of these issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Signing-off design work<\/h3>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/i.giphy.com\/media\/v1.Y2lkPTc5MGI3NjExamszdDE5c25la2txdm5zbW0ydzd5Nm9lZXZnbDJvcjN5ZWhxaDFnYSZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw\/RTzd8Kt4glWNy\/giphy.gif\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019ve heard the word \u2018sign-off\u2019 a lot recently. As a content designer, hearing this word often makes me feel queasy. \u2018Sing-off\u2019 sounds like a process that happens after I\u2019ve done my work, out of my control. Who\u2019s signing off? What are they expecting? What are their criteria?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As content designers, we\u2019re not working to an exact specification or technical acceptance criteria. We do, of course, have guides, formats and strategies we follow but they\u2019re rarely hard rules which we can tick-off. Other aspects of product and service delivery will have tighter criteria but it\u2019s rarely a tick-box exercise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The answer to this is to make sure that quality assurance happens throughout the project in other ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stakeholder mapping and early engagement: setting the expectations, agreeing on how they\u2019ll be involved and on the decision points throughout<\/li>\n\n\n\n<li>Content crits<\/li>\n\n\n\n<li>peer reviews (and this can be peer reviews by other content designers, technical peer review with developers or product managers)<\/li>\n\n\n\n<li>user testing (involving the stakeholders)<\/li>\n\n\n\n<li>show and tells (as feedback methods, not presentations)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether the person who signs something off is a service owner, product owner or just the most senior person in a department, then I\u2019d rather know we\u2019re thinking the same thing from the start. And then I\u2019d rather realise if we\u2019re deviating from that after a week, not a few months later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, I\u2019ll be advocating for this &#8211; less talk of \u2018sign-off\u2019, more involvement and clear governance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And with those thoughts, I guess I\u2019ll \u2018sign-off\u2019 my weeknotes\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Things I\u2019ve been doing Things I\u2019ve thought about Communicating uncertainty in a remote workpace As content designers, we spend time thinking about communication and its impact. I\u2019ve been thinking about how important this is in remote organisations like CDPS. When we need to announce things or share news online, we need to be careful how [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[843],"tags":[],"persona":[],"class_list":["post-3612","post","type-post","status-publish","format-standard","hentry","category-weeknotes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Communicating uncertainty and signing things off - Osian Rhys Jones<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/osian.cymru\/en\/communicating-uncertainty-and-signing-things-off\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Communicating uncertainty and signing things off - Osian Rhys Jones\" \/>\n<meta property=\"og:description\" content=\"Things I\u2019ve been doing Things I\u2019ve thought about Communicating uncertainty in a remote workpace As content designers, we spend time thinking about communication and its impact. 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